"The quality of Live Aqua Beach Resort Cancún Resort, but most importantly the staff and the service, was second to none. We will definitely be coming back, at some point in the future. Thanks again."
"Wanted to say THANK YOU for how your staff handled our Timothy+Barnabas Retreat October 19-23, 2015. We have hosted our event there for several years now as well as other groups that our boss has hosted on your property. We have become regular customers at Live Aqua Beach Resort Cancún The main reason for this is because your staff covers every detail from the time we arrive until we depart your resort property."
"We have stayed at other Cancun Resorts and even taken a number of sight tours looking for a better property. We continue to come right back to Live Aqua Beach Resort Cancún and have seemed to make it home for our events."
"I have recommended your property to many friends. I will continue to recommend Live Aqua Beach Resort Cancún as long as our groups are cared for with the amazing professionalism and great quality of food and lodging that we have received each time we have been there. Can’t wait to return…"
"From signing the contract to the last day of our program, I felt more comfortable and at ease with the staff at Live Aqua than I have with any other hotel in my four years of planning. Valeria and the staff were engaged and helpful not only throughout the planning process but also at each event, and for the first time in my career I felt that each event was planned to perfection. Further, beyond the behind-the-scenes planning process, I received countless compliments from our clients regarding the hotel’s service, quality and atmosphere.
"We had an excellent time at Live Aqua and I think it's fair to say it exceeded our expectations. The facilities, staff, and amenities were tremendous, and the food and drinks were much better than what we've previously experienced at an all-inclusive resort. Everyone had a great time, and we didn't receive any complaints which is tough to accomplish with a large group of 34 guests. I think our finest compliment would be to say we'll definitely be back. Thanks again for your help in making our 2014 company trip a huge success!"
"Having recently concluded our sales incentive program at Live Aqua Beach Resort Cancún, I felt it was important to provide a testimonial about this wonderful venue."
"This was the first international event we have ever held and so I was quite apprehensive about the planning and execution of this program. Our attendees were so excited about this venue and I wanted to make sure I could meet their expectations for an incredible trip that they would remember for years to come."
"Live Aqua, Cancun is a beautiful property with great restaurants, bars, a spa and shopping on property. The area is very safe and our guests felt very comfortable venturing out for some fun. There is a large high-end mall directly across the street, which was very well-received by our guests."
"Our guests were comfortable and happy throughout their stay at Live Aqua Beach Resort Cancún. The staff are very friendly and knowledgeable, taking care of your every wish."
"We will be making plans to bring a future NCMIC/Professional Solutions Top Performers Club Program to Cancun or one of the other Fiesta Americana hotel resort locations."
"I cannot express what a wonderful experience we had working with Rene and his team. I have planned numerous events at various locations and it is rare to find an event coordinator of Rene's caliber. We felt that he was an extension of our team from the very beginning! He was very responsive, thorough and reliable throughout the entire process. His knowledge of our group and conference planning saved us significant time, money and enabled us to focus on other facets of our trip to Cancun. I would also like to praise the work of your entire hotel staff. EVERYONE was extremely courteous and attentive. To be honest, we have never received such service…Eliud and Valeria in reservations were also helpful and valuable in managing our group's arrivals and accommodations. We were very impressed by chef Eric and his team. Not only did Eric go above and beyond to fulfill our group's requests, but the food and presentation were the best we've ever experienced… We truly value the relationship we've established with Rene and the Live Aqua staff... Should we host another function in Cancun the future, we hope to work with Rene and his team."
"My Fiesta Americana Grand Meetings Mexico experience was excellent. We stayed at Live Aqua Beach Resort Cancún, and the resort was great. The staff at the resort was very welcoming and kind to all of us. Personally, I felt at home from the first day thanks to the resort’s hospitality. Besides that, the food was also very good. The rooms were clean and comfortable. I would say that my entire stay at Live Aqua was memorable, but if I had to mention one memorable experience, it would be the Spa. On my last day, I decided to visit the resort's Spa and everything was excellent. The music was perfect, the staff was helpful and kind, the massages great, and the overall experience was very enjoyable. I will definitely visit the Spa again when I return. Although I didn’t have a lot of time to enjoy the rest of the resort's facilities, the hotel was beautiful. I would love to go back and enjoy my stay at Live Aqua again, but this time as a personal trip rather than a business one. That way I would benefit from a relaxing getaway at this wonderful resort. I have been to other resorts in Cancun before, including Fiesta Americana, but I must say that Live Aqua became my favorite after staying there only one time."
"I want to take a minute to thank all of you for your contribution to the success of our Habegger group experience this past week at Live Aqua. The client was so very happy with all of the amenities of the property, the service of high quality and most of all the enjoyment of the staff and relaxation that was ascertained. From the minute we stepped on property to the departure, we were taken care of in great style and made to feel welcome. It was a plus, plus trip; thus please let your staff know that we certainly experienced a very special journey to Cancun."
"As chairman and organizer of the IGS 2011 event, I attribute the success and productivity of the conference to the professional service and hospitality of the Live Aqua staff, as well as to the outstanding facilities and services available at the resort. Flor Blanco, Director of Group Sales, and her staff (conference, dining, etc.) provided the flexibility, expertise, and 'know-how' knowledge with group events to satisfactorily address unexpected circumstances such as changes in weather, as well as conference set-up, scheduling business meetings, suggesting menus for the conference reception and banquet and helping to contract entertainment for the social events. Conference participants were treated with great respect and attention and they expressed their satisfaction with the facilities, the menu and service, with some even extending their stays at Aqua. In a personal note, my wife and three children enjoyed very much the activities offered by Aqua, in particular, the yoga and massage programs, the excellent swimming pool, and the Mexican cuisine. I can say that Aqua took very good care of my family as I chaired the daily conference activities."
"This year our company took 81 people to Cancun and stayed at Live Aqua from 12/1-12/5. This is Live Aqua’s first year as an adult only all inclusive. I have been to many of Cancun’s resorts but Live Aqua exceeded my expectations! I flew down there a day early and from the moment I arrived; they couldn't do enough for me. I had a meeting with the group coordinator on my arrival day. They surprised me and brought me into a board room with about 30 of their very professional management members all asking me “what can we do for you?” One of the best things about Live Aqua was the ease in communicating with them. The last 2 years we stayed at The Royal, (an equally nice hotel) but communicating, getting timely responses, and working with last minute changes was difficult."
"I just wanted to thank you for an amazing experience for my group. Our CEO commented that it was the first time a Grand Diamond Jubilee event was held outside of the US and the general consensus has been that it was THE BEST GDJ ever held and your property and the location were, of course, the biggest reasons for that! Your property was amazing but so were your staff and your service! Our planning team raved about it! It was the best service they have ever experienced in Mexico and agreed it was THE BEST GDJ LOCATION WE HAVE EVER SELECTED!
I am going to recommend that we go back to your property next year for this program or at least every other year as the feedback was through the roof!!"
"In February, Thrivent Financial experienced the highest rated conference we have ever had for our annual leadership conference. It was due in large part to the Fiesta Americana Grand Coral Beach property, staff, culinary team and production support team. When we come back, will look no further than this amazing resort, again."
"We want to thank you again for all that you and your team at Grand Fiesta Americana Coral Beach Cancun did to make our April 2015 Insurance incentive program such an outstanding success!
As you are well aware, the compliments for the outstanding service provided by the hotel employees continued throughout all eleven waves. We asked that the experience of the last Insurance incentive program be just as positive and memorable as the first. You delivered! That's a strong testament to the enthusiastic and friendly team that you've built at the hotel. You were a great partner to Gavel. We appreciate all that you did.
We look forward to returning and working with you again soon."
"The Cooper program was a huge success and the client was very, very happy – that is the goal we all wanted to achieve! Your team is absolutely amazing! Lizbeth is simply one of the best CSM’s I have worked with – very organized and ALWAYS anticipates the next step. It was such a pleasure, Lizbeth, I can’t say enough about you! F&B team – fantastic! Not sure I have all the names but Ricardo, David, Julio….they were all great. The food was wonderful, kudos to the chef and his staff. Bell staff and housekeeping staff – all gave great service. You all should be so proud of your product and staff. Our entire team was truly amazed at the service – you don’t get that kind of service in many US hotels, for sure. It was truly a pleasure!"
"I cannot say enough of how pleased our group was with the Grand Fiesta Americana Coral Beach resort. "Pleased" does not even say enough – they were amazed, astonished, awe struck, blown away…. They had a great time, LOVED LOVED LOVED the hotel, LOVED beyond belief EVERY staff member, were completely amazed at how hard everyone was working to keep the facility spotless. LOVED the food – AWESOMELY DELICIOUS. LOVED LOVED LOVED the service of every bartender and wait staff. Was completely amazed by the spa!… I could go on and on and on but bottom line – we had a FABULOUS meeting and everyone wants to go back!"
"Platinum Supplemental Insurance recently held an incentive trip at the breathtaking Fiesta Americana Coral Beach in Cancun. We hosted 150 guests and it would have been difficult if it weren’t for the tremendous preparation and attention to detail on provided by the staff at Fiesta Americana. From the moment we booked Fiesta until we stepped foot on the property we knew we found some place special. The hotel itself is beautiful but what truly stands out is the staff. Their attentiveness, their understanding and their general disposition is that to be admired. We left our trip feeling accomplished and truly satisfied with how wonderful the trip turned out to be."
"I am writing this letter to express my high satisfaction of our recent convention held at the Grand Fiesta Americana Coral Beach Resort and SPA. The hotel and spa are magnificent, the quality of the food and beverage was excellent, and the service of the staff was superb. Our convention ran smoothly which only happens when excellent people are planning and coordinating the program. I have been running our conventions the Fiesta Americana hotels for the past 21 years and I have been extremely pleased with the service I have received."
"Flexible inclusive option, good service."
"I recently attended the Georgia Chapter of MPI’s Summer Education conference which was hosted at the beautiful Grand Fiesta Americana Coral Beach Cancun. The guest accommodations, restaurants, meeting space, pools, and spa were all excellent and the service of the staff was outstanding! And did I mention the spa? WOW is the first word that comes to mind. Many thanks to the Fiesta Americana and particularly Jeanne Crane, Regional Director of Sales, Southeast of Posadas, for all your efforts in making this conference a great experience!"
"Everyone from the conference department, front desk down to housekeeping, I have never experienced friendlier people and a true willingness to help."
"The level of service was incredible. Our top performers loved the entire experience. From the moment that everyone arrived they were treated like royalty. The outside venues for our events were wonderful and the attention to detail really made the entire incentive trip one of the best we have done. I appreciated the little things: I met daily with our contact at the resort to go over the billing from the previous day, we had some last minute changes to our menu that were accomplished easily and the concierge desk was always informative and willing to help. The other thing that our employees loved was the pools and the beach area. They were able to take advantage of water activities that were only a few steps from the resort itself! This was an added bonus in that our employees could experience relaxing by a beautiful pool or riding out on the gorgeous water all in close proximity to the resort! Overall the experience was one that people at our company have talked about for years."
"The Grand Fiesta Americana Los Cabos All Inclusive Golf & Spa hosted us for our annual Cobalt Captain's award trip and the resort was perfect. Your group can expect first class service from the moment you step on property, to every step you make on the property, and they even helped guide our steps off the property. We were very pleased and would highly recommend this resort to our friends, family, and our customers. We feel the experience was exceptional!"
“Thank you so much for making the Aloette program a huge success. Your five star service and attention to detail made this program one of the best ever.
All of the attendees loved the resort, the cuisine and all of the private events. You made it happen!
On a personal note, I truly enjoyed working with all of you. You are the best!”
“Our group met the first week of February at your hotel and had a great meeting from start to finish due to the professional and well-trained staff. Our group meets twice-a-year and this was one of the best hotel staff we have encountered. My initial sales contact with Ava, Eloise and Fabiana during my site visit was a start to a positive impression. The follow-up details were handled by Samanta Jiminez who wowed me just in the preparations and in her total professionalism. Alberto, in the Grand Club went out of his way to accommodate our requests. He not only remembered my wife and I from our site visit, but gave us a great welcome. He too is a great ambassador for your hotel. Our meetings, breaks and cocktail hour went without a flaw. Not only did the banquet staff see to our needs, but even the audio visual staff person was there to help me even when I needed audio-visual equipment assistance. He was "Johnny-on-the-spot." Samanta Jiminez is surely the "jewel" of your hotel. She attended to every detail and was there to continually check that our events were running smoothly. For the first time we are returning to the same hotel within a two year period (booked for February 2015). Truthfully, I am not usually moved to write such letters of accolade, but the hotel staff at the Fiesta American Grand was the most professional and accommodating staff that made by job easy.”
“As staff, we were on [the] property for TWO wonderful weeks, enjoying each moment of our stay! From the moment we stepped onto your property … from bell stand to the front desk to housekeeping to the ground crew … and each person who takes care of your every need at the pool - it was a glorious experience! Their attention to detail and creativity made us shine like stars, when normally –- we are making our client’s shine like stars! The property is one of the finest we have come across over the past 20-years of owning our own business and we enjoyed working with each of the Fiesta Americana Los Cabos team members.”
“The program [at Los Cabos] was great! Everyone was sad to leave. The grounds and public areas are beautiful and the staff was amazing! Everyone went out of their way to make sure things were perfect. I would definitely recommend this property… Everyone raved about breakfast [at] Viña del Mar… it was wonderful! The food was great… The other thing I want to mention is the Banquet Captain. [He] is the best ever. He was unbelievable. My CSM was great, as well. Service = perfect! Thanks, again!”
“The functions [at Los Cabos] were spectacular & over the top wonderful! We've dined at every restaurant, relaxed at the pools, enjoyed [the] beach for the last few days and everyone really enjoyed the pleasures of the Grand Club & the beautiful staff!… [Our convention services manager] was a joy to work with… as was the entire Fiesta team!”
“The entire staff at the hotel are wonderful and all the guests feel welcomed and treated with incredible hospitality. Guests provide positive feedback. The staff is easy to work with during the planning process.”
“The Grand Fiesta Americana Los Cabos is a beautiful property. The staff was extremely courteous and very friendly. During the program, our guests took full advantage of Casa del Mar (a hidden gem on the property), which served as our hospitality suite and had access to a private pool, grass lawn and the beach. Guests loved to hang out during the day and in the evenings as it was not your typical meeting space. It made the experience 100 times better.”
“This was our third event within the Posadas group, and we have already re-booked this property, meaning Los Cabos, for next year. As the meeting planner, I found this site to offer very good value for the money spent. We loved the property. It was clean and safe with great service. Architecturally it was interesting, in the idea of going up to ground level. Everyone found the "campus" to be very manageable, and in particular the infinity pools with their royal blue tiles made for a wonderful central setting to relax after a day of meetings. Magnolia and the banquets team were terrific and attentive to our needs. Those of us who tried the spa had a great experience at Somma Spa. We used the concierge several times with success to make arrangements for golf, local restaurant reservations, etc. Several nights we enjoyed the lobby bar. Being there in January, we had multiple whale sitings as well, which made for an exciting highlight to our visit. Coming primarily from the East Coast, everyone was pleased to be in beautiful Cabo to escape the winter weather.”
“From the moment we arrived at the property we were greeted with nothing but hospitality and grace. The staff at the facility did everything that they could to make our stay very comfortable. The two F&B events that we had were excellent. The nights at the fire pit were great and the people that attended loved the closeness to the Sea of Cortez. We had passed Hors d'oeuvres and bar set up the first night we arrived on the patio between the Sea of Cortez and the infinity edge pool. The weather was great and as I said the staff was on top of everything. The last night of our meeting we had an awards banquet at the same location and the sheer amount of food that we had on our spread was astounding not to mention the quality. Overall a wonderful time was had by all and we look forward to our next meeting in January. Thanks Fiesta”
“I have brought my Pro-am golf tournament to Fiesta Americana Los Cabos & Cabo del Sol for the past 4 years & will be returning again in January 2012 for our 5th year. I have toured a number of other hotels in the area prior to our events and more recently. Fiesta Americana Los Cabos is the perfect location for the following reasons: Location - proximity to both San Jose and Cabo, proximity to 2 World Class golf courses and a fabulous facility; the Hotel Property itself starting with its STAFF - one of the most accommodating group of caring people that I have ever dealt with. I produce 4 pro-ams per year in some fabulous Resort markets and deal with a lot of people. The staff at Fiesta Americana Los Cabos is by far the most professional that I have ever dealt with & one of the biggest reasons that I keep coming back to this property! The architecture, beautiful pools + food & beverage are other major reasons for my returning each year (Very Consistent!); Security - knowing that Fiesta Americana is a gated community also helps.”
“This was our 2nd trip and the staff remembered us and treated us like we were the only guests in house. Our CSM Magnolia is one of the BEST I have ever worked with in the hotel business. We are returning in May 2012.”
"I am writing this letter to express my high satisfaction of our recent Ocular Therapeutics convention held at the Fiesta Americana Condesa March 8-12, 2017. I have been running my annual meeting at the Condesa for the past 26 years and have been impressed with the group coordination of our meeting. Lizeth Hernandez is fantastic! I am happy to hear that she has risen up the corporate ladder and is now in charge of groups and meetings. Liz is quick to respond to my e-mails and resolved several problems dealing with hotel reservations this year. She always makes me feel welcome and has a warm personality. I value our friendship and look forward to working with her for future meetings.
I would also like to highlight our group coordinator, Cesar Delgado, who deserves special recognition and accolades. Cesar was very professional and well organized. I especially liked that he provided a pre-meeting estimate of rooming lists, room billing and menu options. He was quick to respond to my questions and concerns. He handled a difficult situation when one of our doctors slipped and cut his head open on his fall. Cesar took charge of the incident and rapidly had a doctor from the hotel evaluate and stitch up the laceration and comfort the attendee. He also coordinated the preparation of freshly caught fish that was provided by one of our doctors, so we could serve it at one of our meetings breaks. That was fantastic and quite delicious! Cesar met me when I arrived at hotel, and I found him to be on site from the opening reception to the conclusion of the program and he wished me farewell when departing the hotel and arranged my transportation to the airport. Cesar is wonderful and a rising star in the organization!
I also would like to acknowledge the Food and Beverage department for having our opening reception and breakfast breaks well organized and enjoyable. As I mentioned above the preparation of the freshly caught fish was outstanding. The personnel at the concierge and front desk were also very helpful and courteous. Harold Rodriguez in the US office was also excellent and very helpful in coordinating our 800 hotel reservations and arranging future contracts.
I am happy we will be back to Fiesta Americana Condesa through 2020 and am already looking forward to next year."
“Our trip was fantastic! It was great to meet Fernanda Pomares the conference Sales Manager; she was very nice and made sure everything for our group went smoothly. We had one group dinner and it was terrific. In fact it exceeded my expectations! The food and it’s presentation was wonderful and the staff was so friendly and accommodating. Everyone in our group commented on how the staff throughout the hotel was so nice and friendly. The food was great in all the restaurants, especially the Italian restaurant. I know many people went there two nights out of our four night stay. The ocean and beach were stunning! Gazing at the ocean just never gets old. The hotel was very clean and the grounds were very well maintained. Our group definitely enjoyed themselves. Thank you for all your hard work in coordinating our date and room list changes. You’ve been wonderful to work with Kelli! SINCEREST THANKS FOR A WONDERFUL EXPERIENCE!”
“I wanted to bring your attention to a number of your team members who have exhibited exceptional customer service during this past week with our group. That is not to say that all of your staff is not exceptional, because they are. The following individuals however, are your shining stars and need to be commended and recognized. Mr. Ku & Augustina – Banquet Captains, Cesar – Front Desk, Your Bell Captain, Alfonso – Accounting. Mariana Leon has made a remarkable impression on our client and our entire team. She is an amazing asset to your organization. Our program would not have been a success if it had not been for the hard work and attention to detail by the wonderful Mariana. You have a great team here at the Fiesta Americana Condesa. Our clients were "WOWed" by the experience. Congratulations to you for developing the great assets you have working with you at the Fiesta Americana Condesa.”
“Thank you all so very much for all of your assistance and support with our recent FC USA Finance Conference 2012, held at Fiesta Americana Condesa. All feedback from my group/team was extremely positive and all left feeling very informed and inspired by such a beautiful setting. I am so very pleased that everyone was able to enjoy the facilities offered by the property on their last morning….Our thanks to all the team, from Guest Services, to Conference Management, to F&B, to Concierge, to Production/performance management. Everyone was extremely helpful and hospitable, making my job as organizer so much easier.”
“The beach party we did. The decor and food were really great! Wonderful value for our all-inclusive package we had. I was amazed that the staff built us palm trees to have on the beach and we all loved the oversize fish and seashells that were used to decorate the beach area. My boss and attendees were blown away. They kept telling me I had really raised the bar on this trip with the extras we had and so they are looking forward to the next incentive. I personally have to say the highlight for me was seeing a sea turtle coming up on the beach at night to lay eggs and then watching your staff dig them up and rebury them in a safe place for hatching.”
"I am writing to express my high gratification of our recent Ocular Therapeutics convention held at the Fiesta Americana Condesa March 5-9, 2014. I was somewhat skeptical of having the hotel change to an All Inclusive Resort, however I could not be more pleased with the service and amenities provided to our group. The variety and quality of the food and beverage was excellent and the service of the staff was superb. You really have done the All Inclusive program the right way.I would like to highlight our group coordinator, Maria Jose Aguirre Albas, who deserves special recognition and accolades. Maria is very professional and well organized. She was in contact with me before the convention began and I found her to be available during the entire program. Maria met me in the lobby on the day of my departure and she was able to correct a billing error that I know would have been a problem if she was not there. I give Maria my highest commendation, she was wonderful!
I also would like to acknowledge the Food and Beverage department for having our opening reception and coffee breaks well organized and delicious. The personnel at the concierge and front desk were also very helpful and courteous. Harold Rodriguez in the US office was also excellent and very helpful in coordinating our 800 hotel reservations and arranging future contracts.
I have been running our convention for the past 25 years at the Fiesta Americana Condesa and Coral Beach and I have been extremely pleased with the service I have received. I currently have contracts with the Condesa for the next 2 years and look forward to many more."
“I would like to take this opportunity to share with you the experience we had last month at Fiesta Americana at Puerta Vallarta. In short, our Convention was fantastic and all 52 couples were very pleased with the overall experience. To be more specific, there are several items worth discussing regarding Fiesta Americana. The first item has to do with the service of the staff at the Hotel. Every staff member, from top to bottom are to be commended. They all went above and beyond to not only serve our needs, but to also make us feel welcome. The staff attended to every detail and made all of our events an enjoyable experience...”
"I cannot say enough about Sandra and all of the wonderful staff at the Grand Fiesta Americana Puerto Vallarta. Everyone was incredibly attentive to our group, amazingly observant to the fine details, and remarkably focused on exceptional customer service. We had some in our group say that this was the absolute best conference planned. You really turned Paul’s unimpressed first impression to one of complete confidence. We cannot thank everyone enough for taking such great care of our group. To surprise us with a pool party on Saturday was the absolute perfect touch. It is the little things that add up to the full impression.
You have an absolute gem in Sandra. I have worked with many people coordinating various event, and she rates among the best. She was responsive, focused, available, and reliable. She became a part of our group, always making certain that everything was running smoothly. She is amazing, and I hope that you value her as a rare and valued member of your team.
Our rooms were beautiful, the views impeccable, the service extraordinary, and the experience incredible! We are very pleased with how great everything went. Thank you so much for another successful event!
We look forward to Live Aqua Beach Resort Cancún next year, but I do believe that we will be back to Puerto Vallarta again soon!"
"From the very beginning working with your hotel staff for reservations was truly a pleasure. Theresa and Mariana could not have been helpful in putting together all of our needs. The hotel is very beautiful and the size makes you feel at home. But the best thing this hotel has is their staff. You are always greeted with a big smile and a warm may I help you. In fact, my wife had a problem as she fell In love with one of the young servers we had each day for breakfast and got teary eyed when we left. Our entire group had a wonderful time and would definitely go back for another stay."